Sales & Customer Service Training

Course overview

This course prepares learners for customer-facing roles in shops, offices, call centres and service businesses. It focuses on respectful communication, understanding customer needs and presenting products or services clearly.

What you will learn

• Communicate professionally with different customers
• Ask useful questions and understand customer needs
• Present product benefits clearly and honestly
• Handle common concerns and complaints calmly
• Use basic telephone, reception and follow-up skills

Course modules

Professional communication

First impressions, listening and clear explanations.

Sales foundations

Needs, features, benefits and responsible selling.

Customer service

Complaints, difficult situations and service recovery.

Workplace readiness

Telephone, reception, teamwork and basic administration.

Entry requirements

No previous sales experience is required.

Who this course is for

Suitable for job seekers, retail workers, reception staff, call-centre candidates and small-business teams.